Staffing
How many agents do you need for live chat?
A practical way to size a live chat team, and why per-agent pricing makes the answer more expensive than it needs to be.
3 min read
Features
Everything included, on every plan.
There is one plan, so every feature below is available to every workspace. Canned responses and file sharing are included too.
Webhooks and API
Send conversations to Slack, your CRM or your own tools with scoped API keys.
Learn moreFrom the blog
Every feature below is included on the one $10 a month plan, so there is no upgrade path to plan around. Each page explains how the feature works in day-to-day use. If you are setting up for the first time, the setup guide puts the features in the order most teams use them.
Canned responses
Canned response examples for live chat
Canned response examples you can copy: what a canned response is, plus ready replies for shipping, returns, pricing, after hours and apologies.
4 min read
Canned responses
How to write canned responses that sound human
How to write canned responses that save time without making visitors feel they are talking to a script.
3 min read