Comparison
LiveChatDock vs Tidio
Tidio is a well-known live chat and chatbot product for small businesses. Here is where the two differ on price, seats and what is included.
The short version
Tidio's paid plans cap operators at 10 and sell some features as add-ons, including its Lyro AI agent and removal of Tidio's branding. LiveChatDock is $10 a month for the whole team, with unlimited team members and custom branding included. Tidio has an AI agent and LiveChatDock does not, so if that is a hard requirement, Tidio is the better fit today.
Pricing
One price vs. paid tiers with add-ons.
| LiveChatDock | Tidio | |
|---|---|---|
| Entry price | $10/month, whole team | $0 free plan; Starter $24.17/month |
| Operators (agents) | Unlimited, all plans | 10 on Starter, Growth and Plus |
| Remove branding | Included, all plans | $16.67/month add-on on Starter and Growth; included on Plus |
| API and webhooks | Included, all plans | OpenAPI from the Plus plan |
| AI agent | Not available | Lyro AI, from $32.50/month as an add-on |
| Free trial | 14 days, no card required | 7 days, no card required |
Tidio figures are from its pricing page, checked 6 October 2026. Sources gave slightly different conversation limits and plan details, so we have left those out. Confirm current pricing at tidio.com/pricing before deciding.
Who Tidio suits
Tidio is a well-known chat and chatbot product for small businesses. It suits teams that want an AI agent (Lyro) and automated chatbot flows, and that are comfortable paying add-on prices on top of a plan. Its free plan includes 50 billable conversations a month and 10 operators, which is a useful way to start.
Tidio is a better fit than LiveChatDock if an AI agent is a hard requirement today.
Who LiveChatDock suits
LiveChatDock suits a team that wants live chat without per-operator limits, add-on charges or a tier to climb. Unlimited agents, custom branding, webhooks and the API are on the one plan. The features page lists what is included.
The trade-offs below are specific to Tidio, so read the full table on this page before you compare plans.
What each option costs at real team sizes
Tidio caps operators at 10 on its paid plans, so a larger team needs a custom plan. Branding removal is an add-on on Starter and Growth. These figures use Tidio's published prices, checked 6 October 2026. Tidio conversation limits differ between sources, so check the current limits before you choose.
| Team | Tidio, Starter with branding removed | Tidio, Growth from | LiveChatDock monthly |
|---|---|---|---|
| 3 operators | $24.17 + $16.67 = $40.84 | $49.17 | $10 |
| 10 operators | $24.17 + $16.67 = $40.84 | $49.17 | $10 |
| 11 or more | Custom plan (Plus from $300) | Custom plan | $10 |
AI and chatbots
Tidio sells its Lyro AI agent as an add-on, starting at $32.50 a month for 50 conversations. Its Flows feature, for automated chat paths, starts at $24.17 a month. LiveChatDock does not have an AI agent or chatbot builder today, so this is the clearest difference between the two.
If you do not need automation, a flat plan with no add-ons is easier to budget for. If you do, plan the add-on cost into your figures from the start.
Switching from Tidio
There is no automated import tool between the two products. Install the LiveChatDock script alongside Tidio for a short overlap, check the widget on your key pages, and then remove Tidio once the team has moved over. The setup guide covers the steps.
Keep reading
For the full pricing comparison and the dated check, see the LiveChatDock vs Tidio page and the pricing page. For guidance on staffing, see how many agents you need for live chat.
Questions about switching
Does Tidio have a free plan?
Yes. Tidio's free plan costs $0 and includes 10 operators and 50 billable conversations a month. LiveChatDock also has no per-seat charge, and its 14-day trial needs no card.
Is Tidio's AI agent included?
Tidio sells its Lyro AI agent as an add-on, starting at $32.50 a month. LiveChatDock does not have an AI agent today.
Can I remove Tidio's branding?
On Starter and Growth it is a $16.67 a month add-on. It is included on Plus. On LiveChatDock, custom branding is included on the one plan.
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