Blog

Live chat, in practice.

Guides on setting up, staffing and writing for live chat with a small team. Written by DataConfluxLab, the studio behind LiveChatDock.

Staffing

How many agents do you need for live chat?

A practical way to size a live chat team, and why per-agent pricing makes the answer more expensive than it needs to be.

3 min read

Canned responses

Canned response examples you can copy: what a canned response is, plus ready replies for shipping, returns, pricing, after hours and apologies.

4 min read

Canned responses

How to write canned responses that save time without making visitors feel they are talking to a script.

3 min read

Widget setup

Welcome message examples for your live chat widget, with a short line for each situation: product pages, pricing, checkout and after hours.

3 min read

Setup

A step-by-step guide to adding a live chat widget to any website, and how to check it works before visitors see it.

3 min read

Setup

The steps to put a live chat widget on a Shopify store, and where the code goes so the widget loads on every page.

3 min read

Strategy

When live chat helps a website more than a contact form, and when a form is the better choice.

3 min read