Staffing
How many agents do you need for live chat?
A practical way to size a live chat team, and why per-agent pricing makes the answer more expensive than it needs to be.
3 min read
Use cases
Live chat that fits how you sell.
Pick the situation closest to yours. Each page shows how a team uses the shared inbox day to day.
Ecommerce stores
Answer shipping, sizing and stock questions while the shopper is still on the product page.
Read moreAgencies
Run chat for several client sites from one workspace, without paying per site or per seat.
Read moreSaaS products
Turn pricing-page visitors into trials by answering the question that stops them signing up.
Read moreFrom the blog
Each use case below describes a real selling situation. The same shared inbox and flat price apply to all three, so choose the page closest to how you work. If you are not sure how many people you need, the guide on staffing walks through the numbers first.
Canned responses
Canned response examples for live chat
Canned response examples you can copy: what a canned response is, plus ready replies for shipping, returns, pricing, after hours and apologies.
4 min read
Canned responses
How to write canned responses that sound human
How to write canned responses that save time without making visitors feel they are talking to a script.
3 min read