Use case: ecommerce

Live chat for ecommerce stores

LiveChatDock is ecommerce live chat software with one flat price. Shoppers ask the same few questions just before they buy. A live chat that answers them on the product page can be the difference between a sale and an abandoned cart.

The questions that come up before a sale

Does this come in another size? Is it in stock? How long does shipping take to my region? Can I return it if it does not fit?

Canned responses cover the repeat answers, so your team can spend its time on the shopper who needs something specific.

How a store team uses LiveChatDock

Every agent works from one shared inbox, so a question from the cart page reaches whoever is free. Visitor details show location, device and visit history, which helps you answer with the shopper in mind.

Add the widget with one script tag before the closing body tag of your store. Change the color and launcher text to match your brand without touching code.

Pricing that does not grow with your team

LiveChatDock is $10 a month for the whole team, with unlimited agents, unlimited websites and unlimited conversations. Adding a part-time helper during a sale does not change the bill.

Read the Shopify setup guide and the canned response examples for shipping, returns and sizing replies.

See the one flat price, or start your 14-day free trial, no credit card required.